Delivery, Returns & Refunds

DELIVERY

In stock items will be dispatched as soon as payment is made. Customers should receive their items within 3-5 working days on mainland UK.

Express Delivery can be arranged over the phone for certain items. An additional charge for Express orders will be made. Please ensure that someone is available to receive the order.

International Deliveries can be priced accordingly. Delivery times may vary depending on the final destination.

Delivery of made to order items vary. Porcupine Rocks will discuss this directly with the customer.

If there are accidental damages caused during delivery then Porcupine Rocks will endeavour to repair, replace the goods or fully refund the customer once they have been returned.  Please notify us immediately if this unlikely event happens.

CANCELLATIONS

Cancellation of stock items can be made before they are dispatched. A full refund will be made.

If, upon receipt of a stock item, you decide to return the item for whatever reason, please notify Porcupine Rocks Ltd within 7 days of receiving the delivery. Please ensure that all items are returned to us in perfect condition, in it’s original packaging within 14 days of notification of returns via a tracked mailing service. Failure to meet these terms may result in Porcupine Rocks being unable to process a refund.

If a client orders a specific item that is not in stock that requires individual shipping terms, then the returns policy is the same as Bespoke / made to order items.

Made to order items cannot be cancelled once the order has been placed. If an item needs to be amended for any reason Porcupine Rocks Ltd reserves the right to charge for additional work where appropriate. Porcupine Rocks Ltd cannot offer returns or refunds on bespoke / made to order items.

REFUNDS

Refunds, where appropriate, will be made within 14 days of receiving the returned item.

Refunds for any returns made outside the seven day period will be at our discretion.

Porcupine Rocks is not responsible for interest charges made by credit card companies whilst waiting for returns to be refunded.